FAQ Frequently Asked Questions

Reservations can be made up to one year in advance through our website.
If you wish to make a reservation further in advance, please contact us by phone.

Reservations can be made up to one year in advance through our website.
If you wish to make a reservation further in advance, please contact us by phone.

Please arrive at the reception desk at least 10 minutes before your reservation time.
Please note that entry to the sauna area is permitted only from your scheduled start time.

No. Your scheduled end time will remain unchanged even if you arrive late.
Your session time will be shortened accordingly, so please allow enough time to arrive.

As a general rule, extensions are not available.
If you wish to enjoy a longer session, please book two or more consecutive time slots in advance.

Yes, this is possible.

Changes to your reservation can only be made by phone, up to three days before your scheduled visit.

Cancellations are free of charge up to 48 hours before your scheduled start time.

Please note that cancellations made within 48 hours of your reservation start time will incur a 100% cancellation fee, regardless of the reason.

For more details, please refer to our Cancellation Policy.

Yes. You may use the public bath at the attached ryokan before your scheduled sauna session.

Yes. The sauna area is exclusively reserved for your group.
No other guests will enter the sauna area during your session.

The sauna can accommodate 1 to 6 guests per reservation.
Please note that the maximum capacity inside the barrel sauna is 4 guests at a time.

Yes, mixed-gender use is allowed.
All guests are required to wear swimsuits when using the facility.

Yes, guests with tattoos are welcome.
You may also use the public bath at the attached ryokan.

Only guests aged 12 and over may use the facility.
Children aged 11 and under are not permitted.

Please note that our sauna is located on a rooftop.
Safety railings are installed; however, there is still a risk of unforeseen accidents, such as falls.
For safety reasons, please do not leave children unattended at any time.

We regret to inform you that guests who are pregnant are not permitted to use the facility.
This also applies to guests in the early or late stages of pregnancy, as well as those who may be pregnant.
Thank you for your understanding.

For more details, please refer to our Facility Terms of Use.

Photography within the private sauna area is permitted.

However, the use of photos for business, promotional, advertising, solicitation, or any other commercial purposes is strictly prohibited unless prior approval has been obtained from our company.

The sauna is set at around 100°C (212°F).

The cold bath temperature is approximately 13–15°C (55–59°F), depending on the season.

The bathtub in the sauna area is a cold plunge pool designed to cool your body.
Please note that it is not a hot bath.

Only aroma oils designated by our facility may be used for löyly.

We provide two sun loungers and one infinity chair for relaxation.

For each guest, we provide bath towels, body towels, ponchos, and sauna hats according to the number of people in your reservation.
Other amenities are listed below.

Complimentary Amenities

・ Shampoo
・ Conditioner
・ Body soap
・ Facial cleanser & makeup remover
・ Lotion
・ Moisturizer
・ Hair styling water
・ Hair tonic & dry shampoo

Paid Rental Items

・ Additional towel set: ¥440 (tax included)
・ Swimsuit rental (adults only): ¥1,100 (tax included)

The following items are available free of charge:

Complimentary Facilities & Equipment

・ Showers
・ Powder room
・ Self-service löyly
・ Cold plunge pool
・ Deck chairs
・ Free Wi-Fi
・ Power outlets
・ Hair dryers
・ Fully automatic coffee machine
・ Tableware (plates, cutlery, glasses, and coffee cups)

After your sauna session, you may also enjoy the public bath at the attached ryokan.

Yamatoya Honten Public Bath

Smartphone chargers and hair irons are also available free of charge upon request. Please feel free to ask our staff.

We do not have a dedicated parking lot.
If you are arriving by car, please use one of the nearby coin-operated parking lots.

The following drinks are available in the refrigerator:

・ Pocari Sweat
・ Ion Water
・ Oronamin C
・ Coca-Cola
・ Sparkling Water
・ Highball
・ Lemon Sour
・ Bottled Beer

Please note that the available drinks may change without notice.
All drinks in the refrigerator are subject to an additional charge.

Orders can be placed through our mobile ordering system.
For more details, please check the information sheet in the relaxation area.

Yes. You are welcome to bring your own food, drinks, and alcoholic beverages.

Smoking is not permitted inside the facility or in the rooftop private sauna area.
If you wish to smoke, please use the designated smoking area inside the building (1F lobby).

Yes, the facility remains open on rainy days.
However, if we determine that weather conditions make it unsafe to use the facility, we may suspend operations.

If the facility is closed on the day of your reservation due to severe weather or a natural disaster, a full refund will be issued.

Rainy Day Cancellation

If it rains on the day of your reservation,
you can receive a 50% refund by notifying us before using the facility.
* If we are forced to close due to severe weather or disasters, the full amount will be refunded.

Refund policy

You can create a new account by following the steps below:

1.Visit the “Customer Account” page and enter your email address.

2.You will receive an email from our store containing a one-time code. Enter the code on the “Enter Code” screen and submit it.

 A one-time code will be sent to your registered email address. Enter the code on the login page to access your account.

The one-time code is valid for 15 minutes and can only be used once. If the code expires, please enter your email address again on the login page to request a new one.

 The one-time code is sent by email. 

Please note that it may take a few minutes for the email to arrive.

1. The email address you entered may be incorrect. Please return to the login page and enter the correct email address again.
   
   
2. The email may have been classified as spam.
   Depending on your email provider (such as Gmail, Outlook, or Yahoo! Mail), the message may be delivered to your Spam or Promotions folder. Please check all folders to see if you have received an email from us.
   If you still do not receive the email after checking all folders, please adjust your email settings to allow messages from @shopifyemail.com, then return to the login page and enter your email address again.

If the issue is not resolved after trying the steps above, please contact us.

If you have tried all possible email addresses but still do not receive the one-time code, please contact us using the form on the Contact Us page.

We’re sorry, but it is not possible to change the email address used for login.

If your email address has changed, please create a new account using your new email address.Please note that when you register a new account, your previous order history and customer information cannot be transferred.

Please log in to your customer account and click “Account”.
From the Account Information page, you can edit the following details:

・ Change your name
・ Update your address and phone number
・ Delete an address or phone number
・ Add a new shipping address
・ Set a default address

Please note that the email address used for login cannot be changed.
If you wish to use a different email address, please refer to “Can I change the email address used for login?” on this page.

We apologize for the inconvenience, but to request account deletion,
please contact us via the form on the Contact Us page and indicate that you wish to delete your account.

The account deletion process may take approximately 10 days to two weeks.
Thank you for your understanding.