Legal notice
- Business Name
- Yamatoya Honten Co., Ltd.
- Operating Manager
- Executive Managing Director: Shunichi Ishibashi
- Address
- 2-17-4 Shimanouchi, Chuo-ku, Osaka
542-0082, Japan - Phone Number
- +81-6-6210-3377
- Email Address
-
info@yamatoyahoten.co.jp
Inquiries by email will generally be answered within one business day. - Website URL
- https://dotonbori-sauna.com
- Business Hours
- 8:00 AM – 12:30 AM
- Regular Holidays
- Open 365 days a year
* Please note that we may be forced to close temporarily due to weather conditions. - Service Name
- Dotonbori Sauna
- Sales Price
- The sales price shall be the displayed amount (tax and service charge included).
- Additional Fees (Other Than the Service Price)
-
[Sauna Reservations]
Consumption tax and service charges are included in the price.[Merchandise Sales]
Shipping fees apply separately. Shipping fees are calculated at the checkout screen. Please check the "Shipping Policy" for details regarding rates.
Note: Shipping fees do not apply if In-Store Pickup is selected. - How to Place an Order
-
[Sauna Reservations]
Please place your order through our website or by phone.[Merchandise Sales]
Please order via our website. - Payment Methods
-
The following payment methods are accepted:
- Credit Cards（VISA、Mastercard、JCB、American Express）
- PayPal
- Payment Due Date
-
For credit cards and electronic payment services, payment is confirmed at the time of placing the order.
- Service Delivery Time
-
[Sauna Reservations]
The service will be provided immediately after payment is completed.[Merchandise Sales (Shipping)]
Items are generally shipped within 3 business days after payment completion.[Merchandise Sales (In-Store Pickup)]
Once you receive the "Ready for Pickup" email, you can pick up your order during store hours (8:00 AM - 11:00 PM).
Note: Customers with sauna reservations will receive their items upon arrival for their reservation. - Returns & Exchanges
-
[Sauna Reservations]
Due to the nature of the service, returns or exchanges are not accepted after use.
For cancellations, please contact us by phone at least 48 hours prior to your reservation.[Merchandise Sales]
We do not accept returns or exchanges due to customer preference.
We will exchange items only if they are defective and we are notified within 7 days of arrival.Please be sure to check the "Refund Policy" for full details regarding cancellations, returns, and exchanges.